Fast, Reliable, Australia-Wide

Delivery typically takes:

1–5 business days in metro areas

4–10 business days in regional areas

6–14 business days in rural or remote zones

Deliveries are made Monday to Friday, excluding public holidays.

Perth and Darwin may experience longer delays due to volume or courier backlogs.

We offer free standard delivery for cot mattresses in metro areas of Melbourne, Sydney, Brisbane, and ACT, as well as for all pillows.

For all other locations, a flat shipping fee applies to ensure fair and transparent costs with our courier partners.

Note: Return shipping is not free and must be covered by the customer.

Please note: Our couriers are unable to deliver to P.O. Boxes due to the size of our products.

Additionally, as our couriers are not part of Australia Post, they cannot leave items at P.O. Boxes.

To ensure smooth delivery, please provide a residential or business street address at checkout.

If shipping to a business, please include the business name for accurate delivery.

We deliver to most locations across Australia. If your address is outside of our courier’s serviceable zones, you’ll be notified and issued a full refund.

If an order is undeliverable after multiple attempts and returned to us, shipping fees both ways will be deducted from any applicable refund.

If you need to update your delivery address or add special instructions, please email us at info@milariorganics.com.au as soon as possible before your order is dispatched.

Once your order has been shipped, changes may no longer be possible.

Once your order ships, you’ll receive an email with a tracking number and link from the courier.

You can also track your order directly via Aramex Tracking.

At this time, we do not offer international shipping.

Due to the size and weight of our mattresses and other products, shipping internationally is not currently feasible. We are focused on providing the best possible service and delivery experience within Australia.

We appreciate your understanding and hope to offer international options in the future.

Best regards,

Please ensure there is clear and unobstructed access to your property and the area where your order will be delivered. Move any fragile or valuable items out of the way.

You must be present to receive and inspect your order. Before signing, check for damage or missing packages. If you sign without noting issues, the shipment is considered accepted “as is.”

Mattress or packaging removal is not included in our standard delivery service.

Customers are responsible for arranging the disposal or removal of old mattresses or packaging if required.

Orders are delivered to the first point of egress — the first area beyond your front door that is not accessible to the public (e.g., entry hall, garage, patio).

Couriers are not permitted to enter your home or deliver inside.

We process orders quickly, so if you need to cancel or change your order, please email us at info@milariorganics.com.au within 6 hours of placing your order.

Include your Order Number and the reason for cancellation or change. We will confirm by email if the cancellation is accepted.

If your order has already shipped, please refer to our Returns Policy.

If your order arrives damaged, please take clear photos of the packaging and item before opening.

Email the photos to info@milariorganics.com.au within 24 hours of delivery, and include your Order Number in the subject line.

We’ll respond within 2 business days to help resolve the issue. Claims made after this timeframe may not be accepted.

Before purchasing, please check the recommended mattress size printed on the warning label attached to your cot’s base board.

We also strongly recommend measuring the internal dimensions of your cot to ensure compatibility.

Important: For hygiene reasons, mattresses cannot be returned or exchanged once opened, even if the wrong size was ordered.

Our products are made with organic and natural materials such as wool and latex, which can release a natural vanilla-like scent when first opened.

This smell is completely harmless and will fade over time with proper airing. We do not use any added fragrances or deodorisers.

Please note: Smell preference is not a valid reason for return.

If your order is undeliverable after multiple attempts and returned to us by the courier, shipping fees both ways will be deducted from any applicable refund.

This applies even if your order originally qualified for free or flat-rate shipping.

We recommend double-checking your delivery address before confirming your order.