Where We Ship To:
We ship to destinations across Australia. We currently do not ship internationally.
It is important to us that we ship your purchase as quickly as possible. Most items ship within 2-3 business days* and are typically delivered within 5-7 business days*.
In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday to Friday (business days), excluding public holidays. Shipping time to some parts of the country may be up to 9 business days.
Once the order is placed a tracking number is provided by the shipping carrier. At this time, we will update your order with the tracking information and email you with that information.
If an item is on pre-order or your order goes on backorder we will ship your order as soon as backordered items become available.
Shipment Policy Guidelines: Accepting Your Order
In order for any product(s) purchased to qualify for return, the following shipment policy guidelines must be followed:
1 You must be present to receive, inspect, & sign for your delivery.
2 Before signing/receiving the package:
Ensure you received the correct number of packages
Check for any damage or problems with the package
Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is.” Please ensure you inspect the package(s) prior to signing, including the packing slip. If there is any damage to the package(s) or missing packages, please make a note of this with the shipping company prior to accepting. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately our return policy will not apply.
Please take photos of the damaged package prior to opening and reference our Damaged Goods Return Guidelines to return the items.
Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages inside the package, they must be reported immediately (within 24 hours) using our Online Return Policy.
Returns, Cancellations and Exchanges Policy
Damaged Goods Return Guidelines
Damaged items must be reported within 24 hours of receiving your order. Please take pictures of the damaged package prior to opening and email them immediately to firstname.lastname@example.org and include your Order Number in the subject line. We will contact you within 2 business days of receipt to discuss a resolution.
Online Cancellation Policy
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 6 hours from the time of order. Please send your cancellation request to email@example.com and provide your Order Number in the subject line, as well as a reason for cancellation within the email. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
In the case where an order is undeliverable or not picked up at a postal office after multiple attempts, and is then shipped back to us, shipping fees both ways will become the responsibility of the purchaser. In such a case where an order is undeliverable and is returned to us by the shipping company, the actual shipping fees both ways will be deducted from any refunds owed to the customer upon receipt of the undeliverable order, regardless of whether the order qualified for flat rate or free shipping.