Commonly asked questions.

Milari Organics are an Australian owned and operated business committed to making a healthier and safer product for your baby. Our selection of sustainably sourced, safe, and non-toxic products includes mattresses and pillows that will grow with your child. Milari Organics is a conscious minded company committed to generating awareness and offering ethical solutions to the problem of toxicity in commercial petroleum-based cot mattresses and pillows in Australia. Our products are breathable and made with natural and organic materials without toxic fire retardants, food/medical grade plastics, inner springs or polymer.  The breathability of the products can make a difference in baby’s sleep and overall health as well as reduce the risk of SIDS

Our mattresses are produced in China, in our own factory by a master sewer who we personally employ. He has 25 years of expertise and hand makes our beautiful cot mattresses. We use Australian and imported organic and natural materials. We are an Australian owned and operated company and our warehouse is on the Gold Coast. Our wool is tested by Australian Testing Authority, we import our latex from Sri Lanka and organic cotton from India.

Our fabrics and materials that go into making Milari Green Mattress are never fumigated or irradiated. Australia has been dealing with natural materials for over 30 years.

By selling products directly online means we can keep our costs lower and pass the savings onto you! We created a high quality, eco- friendly mattress free of toxic chemicals without the mark-up of retail stores. We believe your baby deserves the best- at an affordable price.

Milari Green Mattress is firmly filled and independently tested by watchdog CHOICE Australia to comply with the voluntary Australian Standards 8811.1:2013 for infant mattress firmness. The mattress is dual sided with an ultra-firm side for toddlers and a firm latex side for toddlers.

No, they are not. We use 100% Australian Wool as a natural fire retardant to slow down or stop the spread of fire to the mattress.

Yes, latex is naturally fire resistant and we use lambswool as an additional natural fire barrier without the use of toxic fire retardants found in most cot mattresses.

Not at all — the unique and natural properties of wool make it an excellent temperature moderator, perfect even in warm weather. It is ideal for use in bedding as it helps wick away moisture from baby’s skin and keeps them comfortable all year round. Natural wool creates a microclimate that assists in regulating body temperature and humidity, providing a more rested night's sleep for your baby. 
 People wear clothing made of wool to keep warm in cold climates, and people wear it to keep cool in hot desert areas. For hundreds of years, nomadic people have chosen wool for their treks across some of the hottest lands on Earth.  Milari Organics uses only the finest — 100% organic wool harvested from Australian farms known to us.

Yes! Milari Green Mattress is covered in organic wool fire barrier and secured together by 100% certified organic cotton inner cover. Thus, there are no direct skin-to skin contact with any of the core components inside the mattress. The pebble outer cover which is a mattress protector and topper in one further eliminates the risk of allergies. About 1% of the population has a latex allergy and wool allergies are even less common. Many natural mattress companies falsely claim that their latex is hypoallergenic. Latex is not hypoallergenic, but ours is 100% natural, anti-microbial, free from VOCs, breathable, and durable. Still we recognize that a mattress made with organic latex may not be appropriate for those with an existing latex allergy. For children with extreme allergies you may wish to consult your paediatrician.

Our outer cover is a mattress protector and topper in one, so your mattress comes cot ready. We use nanosphere technology that prevents liquids and other life’s little messes from penetrating the surface. It is machine washable to 40 degrees. Please see our buyers guide for further care instructions.

Cot sheets are optional. Our mattress comes cot ready, but many parents choose a fitted sheet to prolong the life of their baby’s mattress.

Our mattresses are made from organic coconut coir, 100% natural latex and Australian wool wrapped in GOTS organic cotton cover. They do not contain inner springs or metal.

There are no Polluting Adhesives to bind the layers of the Mattress. We do not use solvent-based or water-based adhesives – which can emit harmful VOC and pollute the air – because doing so would a contradiction to the concept of natural and organic. Instead, we secure the layers with 100% GOTS certified organic cotton inner cover which creates a high-quality durable mattress without the unnecessary chemical adhesives.

Have you been hearing a lot about "VOCs" or "off-gassing" lately? That's because we're learning that indoor air pollution can be more dangerous than bad outdoor air. In fact, the EPA estimates that thousands of products release invisible gasses, known as volatile organic compounds (or VOCs), some of which are linked to nasty ailments. Think eye, nose and throat irritation, headaches, loss of coordination, and nausea. Some can damage the liver, kidney, and central nervous system, and some are suspected or known to cause cancer. Babies are especially vulnerable because they spend up to 17 hours a day sleeping or playing on their mattress and synthetic latex can emit hazardous chemicals (that's why we always use natural latex). Milari Organics uses only non-toxic materials to ensure that nursery air is cleaner and safer for infants.

No, our mattresses are safe, non-toxic. They do not off-gas. Some customers may experience a soft, sweet, vanilla-like smell after opening their mattress. In particularly humid climates, you may notice a very slight natural odour when your mattress arrives, which will dissipate quickly.  This is a natural, not a chemical odour which is a result of the organic materials used (latex, wool, and cotton). We seal your mattress shortly after it is made in order to facilitate shipping.  It is not harmful in any way.

Your cot mattress is appropriate for infants and children up to 4 years old.

To be green, we use brown shipping boxes with minimal branding. Our mattresses are not packaged in plastic. They are wrapped in cellulose film made from wood pulp which is degraded into non-toxic biomass that is marine, wildlife and environmentally friendly. Please place in a bin.

Your order will generally be dispatched within 1-2 business days and delivered within 5-10 business days after leaving our warehouse on the Gold Coast.  Should any unexpected delays occur you will be notified by the customer service team.

We do not have a physical store in order to keep our costs lower and prices affordable for our customers.

We do not consider incorrectly ordered goods as justification for either a replacement or refund. It is customer’s responsibility to ensure that all goods purchased are intended and correct. As such we ask all our customers to please check and verify items before finalising any purchase. Please measure inside the cot with a ruler or measuring tape or check with the cot manufacturer for the correct mattress size you require.

At the moment we offer afterpay, paypal, mastercard and visa.

Yes, it does. Our products contain organics and natural materials and have a natural vanilla like-smell when you first open the mattress or pillow. This is a result of organic materials that are vacuum sealed within the packaging just after the mattress is made and are not harmful in any way. The natural smell is a mix of wool and latex. We do not use any deodorisers or fragrances.

Yes, it does. Our latex pillows contain a high-grade latex and latex has a natural vanilla like-smell when you first open the pillow. The natural smell is of latex. We do not use any deodorisers or fragrances. The strength of the latex smell will gradually fade away.

No. The smell is not a reason for a return. We do not refund or return products based on smell preferences, if you do not like the smell of the product, please follow the airing out process on the FAQ page.

No. Our couriers will NOT deliver to P.O Boxes. Delivery address must be residential or business.